EXECUTIVE SUMMARY
21 professional experience in customer service, management, supervision, unified communications, IT, training, programming, operations, maintenance, installation, provisioning, troubleshooting, and repair. This is to include, but not limited to: company employees, voice/data/VOIP networks, fiber optic systems, network routing/switching, LAN/WAN, Wi-Fi, satellite, wireless, radio, microwave networks, multiplex systems, AC/DC power systems, security alarm and control systems/devices, audio/video/home theater equipment, logistics, warehousing, inventory, associated customer service/help desk support, test equipment, software/computer skills, and human resource relations.
Management of billion dollar local, international, and long distance Network Operations Center (NOC) to include: 24x7 customer/network response, 20 permanent/contract employees; while exceeding company service level objectives. Recruit, perform performance evaluations, education; and continued development of company employees. Create, implement, and manage all logistical routes. Warehouse, inventory, and process all company product. Manage all local company facilities, property, vehicles, and equipment. Provide and maintain essential reporting of monetary expenditures, customer billing/collections, and all other related data. Provide reliable 24-hour availability escalation point-of-contact for customers and employees. Continuously receive recognition for outstanding performance, customer service, and exemplary conduct.
PROFESSIONAL EXPERIENCE
IT Media Specialist – USAA, San Antonio, Texas, February 2015 – March 2016(Contract)
- Management, design, installation, and onsite support of 800 unified communication conference rooms and collaborative technology areas.
- Support of unified communications to include: WebEx, Lync/Skype, Cisco Telepresence, Polycom CX3000, Crestron, Extron, Intellix, Sennheiser, E-beam, SMART boards, Magenta, projectors, monitors, phones, PCs, and all associated wiring and tools.
Level 3 Engineer – Tengo Internet, San Antonio, Texas, October 2013 – February 2015
- Network Operations (NOC) wireless network design, programming, installation, and maintenance.
- Technical resource for diagnosing, troubleshooting, and repair of hardware and software systems.
- On-site and remote technical point of contact support for the resolution of internal and customer network related outages, repairs, installations, programming, and design.
- Logistics coordination of on-site technicians, service providers, and associated equipment.
Media Engineer – USAA, San Antonio, Texas, Jan 2013 – Oct 2013 (Contract)
- Maintain broadcast television studio network, remote broadcast vehicle, and associated equipment, live remote camera control and shading.
- Engineer and deploy network upgrade process.
Multimedia Technician – Comsouth, San Antonio, Texas, Nov 2012 – Oct 2013 (Contract)
- Install and maintain government contracted multimedia system equipment and wiring installation (Lackland AFB).
- Routine upgrade and maintenance of associated multimedia systems and associated equipment.
Lead Technician – Artcom Communications, San Antonio, Texas Mar 2012 – Dec 2012 (Contract)
- Design, program, install, and maintain: commercial/residential LAN/WAN networking, WiFi, PBX, integrated audio/video systems; and associated wiring/equipment.
- Employee and customer product, technology, or industry standard training.
- Secure company vehicle and associated properties.
Operations Manager – GBS Linens, San Antonio, Texas, July 2010 - March 2012
- Regional management of company employees, facilities, vehicles, merchandise, inventory, sales, expenditures, and customer service.
- Employee recruitment, review, and training.
- Single point of contact for sales, customer service, and employees.
- Logistics coordinator of merchandise, inter-plant; and company employees.
Lead Technician – Commercial Telephone Installation, INC. San Antonio, Texas
October 2009–July 2010
- Design, program, install, and maintain: commercial/residential LAN/WAN networking, WiFi, PBX, integrated audio/video systems; and associated wiring/equipment.
- Employee and customer product, technology, or industry standard training.
- Maintained company vehicle and associated properties.
Custom Media Technician - Bjorn's - San Antonio, Texas, May 2007–October 2009
- International custom design, programming, installation, maintenance, and selling of commercial/residential high end integrated audio/video systems and associated wiring/equipment.
Field Technician - Fiber Tower – Austin, Texas, November 2005–April 2007
- Program, install, and maintain cellular network and associated equipment.
- Company regional equipment inventory, warehousing, and facility management.
- Remotely monitor, maintain, upgrade, program, troubleshoot, and resolve network outages.
Health Care Specialist/Emergency Medical Technician, United States ARMY,
March 2003-October 2006
- United States Army Licensed Vocational Nurse.
- Provide health care for United States military and families.
Manager, Network Operations Center (NOC), Level-3/Broadwing Communications, Austin, Texas, June 2001–February 2003
- Manage the resolution of internal and customer network related outages.
- Employee recruitment, review, and training.
- Manage service level agreement, mean time to repair, industry, or additionally implemented operational standards.
- Remotely maintain, upgrade, program, troubleshoot, and resolve internal and customer network hardware and software related outages.
Supervisor, Network Maintenance Center (NOC), Level-3/Broadwing Communications, Austin, Texas October 2000-June 2001
- Supervise the resolution of internal and customer network related outages.
- Employee recruitment, review, and training.
- Remotely maintain, upgrade, program, troubleshoot, and resolve internal and customer voice and data network hardware and software related outages.
Network Maintenance Technician (NOC), Level-3/Broadwing Communications, Austin, Texas, April 1999-October 2000
- Remotely maintain, upgrade, program, troubleshoot, and resolve internal and customer voice and data network hardware and software related outages.
International and Maintenance Switch Technician (NOC), MCI Worldcom, Tulsa, OK April 1998-October 1999
- Maintain, upgrade, program, troubleshoot, and resolve international long distance voice network hardware and software related outages.
Communications Specialist, United States Army, 1994-1998
- Test and deploy 21st century technology
- Install, operate, and maintain, upgrade, program, troubleshoot wireless encryption communication networks.
EDUCATION
Certificate, Cisco Unified Communications, 2015
Certificate, Cisco Wireless Connections, 2015
Certificate, Cisco VOIP Phone, 2015
Certificate, Creating Technology Plans, 2015
Certificate, Networking, 2015
Certificate, Avaya ONE X, 2015
Certificate, Supporting WiFi, 2015
Certificate, Siemens phone mail, 2015
Certificate, Microsoft Office Products, 2015
Certificate, Custom Electronics, Design, and Installation CEDIA I, 2008
Certificate, Fujitsu Flashwave 4300, 2006
Certificate, Tower Climbing – November 2005
Certificate, Emergency Medical Technician, 2004
Certificate, Emerging Manager, 2000
Certificate, Leadership Excellence Program, 2000
Certificate, BNC, ESD, Fiber Optics Jumper cleaning, 1999
Certificate, Nortel DMS-250 Switch Translations, 1998
Diploma, Practical Nurse, U.S. Army Medical Department Center & School, 2005
Diploma, GTE-MSE Transmission System Operator, 1994
Diploma, William Howard Taft H.S., 1994
SKILLS AND QUALIFICATIONS
Programmed, operated, maintained, installed, provisioned, and utilized:
- Fiber/Sonet Network (Fujitsu Flashwave 4300, multimode, single mode, POF, etc.)
- Voice Network (Nortel DMS 250, DMS100, DEX 600.)
- VOIP/PBX/IP (AVAYA, Toshiba, NEC, Nortel, ESI, Panasonic, ShoreTel, YEA Link.)
- Wireless/WiFi (RF, Microwave, SHF, VHF, UHF, FM, 11Ghz, 5Ghz, 2.4Ghz, 900Mhz, NEC, Harris, Ceragon, Radiolinx, BlueMesh, Ubiquiti, Colubris.)
- Ethernet Switch/Router/Modem (Cisco, Dell, Adtran, Ubiquiti, Linksys, Netgear, Garrettcom, ZyXel, Magnum, RAD, 3Com.)
- Circuits (OC3-OC192, STS, T3/DS3, T1/DS1, DS0, SS7, ISDN, point-to-point, MUX, Tip and Ring, DC low-voltage.)
- Remote (VMware, Citrix, Windows, Chrome, Active Directory.)
- Audio/Video/Home Theater (Extron, Crestron, Time Warner, U-Verse, Direct TV, Dish Network, RTI, Monster, Harmony, Sonus, Elan, Dennon, Yamaha, Phase, Sony, Pioneer, Sonance, B&W, Epson.)
- Security (Camera, CCTV, IP, Webcam, DVR, Wireless, motion, sensor.)
- Cabling (Fiber SM/MM, LC, CAT-6, CAT-5, RJ45, RJ6, RJ11, 25 pair, LMR400, HDMI, VGA, BNC, DVI, RCA, ¼, 3.5mm, 16x2, 16x4, IL-200, 66/1-10 block, indoor/outdoor, aerial, burial, wall drops.)
- Test equipment/Tools (Fluke, Acterna-2310 DS1-OC48, Sunrise Sunset OCX DS1-OC48, T-Comm, T-Berd, BerDog, Sage 930, React 2001, GUI/company proprietary programs, Multi-Meter, Oscilloscope, soldering, crimpers, power and hand tools.)
- Software (Microsoft, Linux/Unix, Ubuntu, proprietary software, audio/video mixing, etc.)
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